Privacy Policy

Navien Limited (referred to in this policy as "we", "our", "us" or "Navien") strives to protect and respect your personal data and its security. We aim to make the collected personal data clear and transparent ('personal data' refers to all information related to identifiable persons).

What data do we collect?

We collects the following personal data:

* Customer: First Name, Last Name, Phone Number, E-mail, Post code, Door Number, Street, City/Town, Country

* User: Username, Password, Business Name, First Name, Last Name, Gas Safe Business Number, OFTEC Business Number, Office Postcode, Business Address, E-mail, Mobile Number

How do we collect your data?

In the case of the user, personal data is collected based on the agreement of the utilization contract through app registration.

Customer's personal data collected by user is provided to Navien in accordance with our 'legitimate benefit'. The legal basis for customer's collection of personal data for purchasing our products or registering warranty periods is 'fulfillment of the contract'. Customer may refuse our collection and may be subject to service restrictions.

Your personal data may be retained in accordance with the 'gas safety, health and safety regulations' if you keep it for the purpose of registering the warranty period of your product and checking whether it has expired.

When we process your personal data in accordance with these criteria, we balance your rights, freedom and our interests to ensure your reasonable expectations.

How will we use your data?

The purpose of our use of personal data from users and customers (referred to as "you") is as follows:

We collect and maintain personal data that you voluntarily submit to us during your use of the Site and/or our Services to enable us to perform the Services.

We will share your personal data with KyungDong Navien HQ as necessary when providing the Services:

It is in our legitimate interest or a third party’s legitimate interest to use your personal data in such a way to ensure that we provide the very best client service we can to you or others. We will not process any special data except where we are able to do so under applicable legislation or with your explicit consent.

How do we store your data?

Your personal data is safely stored on our servers and we will take reasonable precautions to prevent loss, misuse or alteration of your personal data.

We may keep user's personal data until membership is withdrawn. As for customer, retains personal data for at least 12 years in compliance with EU General Data obligations in connection with any personal data processed in the course of service delivery (the length of time required for regulatory or professional immunity may be extended). The file may be destroyed without notice or liability upon expiration of the retention period. If you request your files and documents we may charge you for the costs of copying a duplicate. If personal data is only useful for a short period (e.g. for specific marketing campaigns) we may delete it.

Your personal data we collect will be processed within the EEA and may be transferred and stored outside the EEA. When personal data is stored and processed outside of EEA, other laws different from GDPR may be applied.

How do we protect your data?

We have implemented information security policies, rules and technical measures to protect the personal data that we have under our control from:

All of our members, employees, workers and data processors (i.e. those who process your personal data on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of the personal data of all visitors to the app and all users of our services.

What are your personal data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Navien erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Navien restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Navien's processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email.(Please see "How to contact us" below)

Children's Privacy

These services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with Personal data, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal data, please contact us so that we will be able to do necessary actions. (Please see "How to contact us" below)

Log Data

We want to inform you that whenever you use our service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit

How do we use cookies?

This service does not explicitly use Cookies. However, to gather information and improve service, this app may use libraries that use third-party code and "cookies". You may approve or reject these cookies and know when they will be sent to your device. If you refuse these cookies, you will not be able to use part of the service.

Privacy policies of other websites

This service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to our privacy policy

We regularly review our privacy policies and place updates on the first screen of app. market and in the app. This privacy policy was last updated on July 22, 2020.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.


Phone number: +44 (0) 203 598 2020

Address: Building 2, Ground Floor, Guildford Business Park, Guildford, GU2 8XH

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Navien has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Phone number: 0303 123 1113

website :